Don Giovanni's

This is the first review i have ever written as I'll be honest, most places I've visited I have been relatively satisfied and havent felt the need to complain or write a review. So naturally this does give a slightly unbalanced opinion as its much more likely that any reviews will be a negative one.

Howver in light of this i still feel compelled to share my experience at Don Giovanni as i can honestly say this is one of the worst restaurants i have been to in Manchester. The food looked like it had been prepared at base bottom price and was something out of a high street frozen food store yet the price of the meal was extortion.

The portion sizes were tiny and although i cant complain about the staff the atmosphere inside was appalling, we were a party of 8 and hidden round the back near the kitchen / toilet area and was completely isolated. I'd have felt better if we sat round the back of the restaurant in an alley outside it was that bad. I can honestly say i will never visit this restaurant again. I hope this review helps and i realise its extremely one sided but i can only reflect on my experience.
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M Edwards
Overall rating
Food 1 | Service 2 | Atmosphere 0 | Value for money 0
Tuesday, December 20, 2011

Went for a pre theatre meal,started quite well but quickly went downhill ! My friend was brought the wrong meal but because of time kept it .A waiter then brought the parmesan cheese and after he put on my 2 friends meals lent across the table to do mine and the cheese went in my drink instead of on pasta ! we then asked for bill and realised we had been charged for 2 bottles of wine we didn't have which meant or bill was £30 more than it should have been .We then waited so long for revised bill we had to go to the till and wait while they sorted another complaint from a customer who was so annoyed left his credit card so they were in time for the theatre and would go back after to finish the transaction !!! This is not the first bad experience at this restaurant but it will be our last .At least Dirty dancing was amazing.
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Di
Overall rating
Food 5 | Service 1 | Atmosphere 7 | Value for money 5
Thursday, December 01, 2011

My partner booked here for a special occasion and asked if we could use our hilife card which gets you - buy one course get one free. They said that was fine. We booked a month before. Upon entering the restaurant we asked the staff again if we could use the hilife card, they said that was fine. When it came to getting the bill, we gave them the card, only for the manger to turn around and say he was not going to do it. We explained the situation to him - that we had asked twice if we could use the card and that the answer had been yes . He simply replied by saying he would have to sack the staff who told us we could use the card and by threatening us with the police if we did not pay. There was not one apology from him. He was arrogant and quite prepared to have a argument in the middle of the restaurant. He is simply out to get the customers money and does not care about their experience. I have never been spoken to in such a rude manner before and was left in tears. Absolutely awful experience... even though the food was good nothing can make up for the way we were spoken to. We will never return.
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Overall rating
Food 7 | Service 0 | Atmosphere 6 | Value for money 4
Saturday, September 17, 2011

Went to this restaurant with my wife. Was taken to our table and we sat for around 20 minutes with no offer of a menu or contact with a waiter. 3 other couples we sat down after us on tables nearby, all were given a menu and orders taken during our wait.

Don't know the reason for this poor treatment. Disgraceful place.
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Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Saturday, June 11, 2011

I was sold the idea of coming to this restaurant by a local regular but I'm having trouble saying I liked it - because I didn't do so.

The food, which wasn't too impressive, was the best part of the visit. The ham was clearly from a supermarket packet and the pizza was overcooked. It filled me up, though, so in one regard I can't complain.

Service was brusque. Throughout the meal I felt as though I was being rushed through. But I also felt I wouldn't be kept waiting. The staff especially the manager was very crude and not helpful. In this case, I agree with the previous reviews. This is the main reason behind the bad service.

Definitely dont recommend it to anyone.
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Christian
Overall rating
Food 2 | Service 0 | Atmosphere 3 | Value for money 3
Friday, April 08, 2011

Great location, decor, food, service, atmosphere..etc. My girlfriend always praised this restaurant for their continued success. She took me there for the first time and i must confess that it was perfection whichever way you look at it.
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Mo Vanmars
Overall rating
Food 9 | Service 10 | Atmosphere 9 | Value for money 9
Friday, April 08, 2011

went there with some friends on 19th of March. My fault was that i didnt listen to the previous reviews.The food was substandard and some of our group didnt finish their meals. the service we recieved that day was not that better. The manager was so rude and unattentive. We tried to talk to him about the food but he showed no concern. We met professional managers in other restaurant but this one is weird. I feel sorry for the good location and the landlord who trust this manager. We might come back if improve the service and employ new manager
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Overall rating
Food 1 | Service 0 | Atmosphere 5 | Value for money 0
Tuesday, April 05, 2011

After visiting Don Giovannis on numerous occasions in the past, my partner booked a table for 2 for saturday night 22.1.11. Knowing how good the food had been in the past i ate nothing all day (big mistake). We arrived at 7.30 and were seated at 7.50pm, we ordered the rib starter, I was slightly disappointed as i had seen more meat on a butchers pencil. Unfortunately we were still waiting 1 hour later for our main meal to be served, when i asked a waitress at 9 o'clock how long we would have to wait she went and check and we was told a few minutes, 15 minutes later still no main meal, but the couple who had been seated 30 mins after us had tucked into their starter and had been served their main meal That was the final straw waiting 1 hour 25 minutes for a main meal to be served is pathetic. My partner went to speak to the manager who offered no explanation, so we ended up walking out, and went to McDONALDS. I have since been on their website and they write about customer service and customer satisfaction, unfortunatley they CANT back it up, I have emailed them my complaint and as of yet not heard a thing, so much for customer service.
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jayne
Overall rating
Food 1 | Service 0 | Atmosphere 1 | Value for money 1
Tuesday, January 25, 2011

Marvelous venue, clean, civilised and very professional. I cannot fault this place. i HAVE BEEN A REGULAR TO THIS VENUE FOR MANY YEARS and almost found it to be of the highest standards. Of course things can go wrong sometimes. But what is imprtant to me is how an unfortunate occurence such as - a steak not cooked to your liking - is dealt with by the management. And to that effect I give Don Giovanni's team 10 out of ten.
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Overall rating
Food 10 | Service 10 | Atmosphere 8 | Value for money 8
Wednesday, January 12, 2011

went their on a wednesday night, had little time to spare, we asked if they could be quick and boy were they,

FANTASTIC FOOD - simply the best italian in manchester and i have lived in the city centre for 6 years. i have only googled it to find out what others think,

authentic italiian at its best

value for money , great quick service, booked for xmas eve.... cant wait!
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mr roberts
Overall rating
Food 9 | Service 10 | Atmosphere 9 | Value for money 8
Tuesday, December 07, 2010