The Hellfire Club

wanted something a little different for my 50th,travelled up from Tamworth, Staffs. and it was well worth the trip. If you like something a little different, this is the place. Service is excellent, we were all made to feel like we were the only ones there, the food was sublime, had my first taste of Ostrich!

will definitely make the trip up the M6 to visit again.
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Lyn Howe
Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Tuesday, April 26, 2011

Had an amazing time at HELLFIRE for a birthday. From the Decor to the Music a truly Gothic Rock N Roll experience! The open fire and pewter mugs, the home made food (no pre-ordered microwave rubbish thank you very much) And the entertainment was incredible, classic card tricks rendered into a thoroughly satisfying experience for all by the presentation of the artiste, his banter and attitude were the pinnacle of the evening among toasts to our night!
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Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Monday, October 04, 2010

I am surprised at the awful experience had by the other reviewer! we went to the Hellfire Club for the first time in May & had a great time. The food was great - all meals were cooked as requested & served on time. All of our party, which included young children, teens & adults loved the entire evening. The staff were welcoming & friendly all night - the magician was a star! We have been several times since & occasionally the service has been slow but I think this has been down to the fact that the restaurant was very busy. Also I believe the restaurant has been going through a few changes & operational adjustments so I can only think the other reviewer was unfortunate to experience the restaurant on a very bad night - believe me, it is normally wonderful! The atmosphere is great & appeals to all ages. Definitely worth a try!
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Overall rating
Food 8 | Service 8 | Atmosphere 8 | Value for money 7
Monday, July 19, 2010

STAY AWAY from this awful awful shambles of a restaurant! We had a party of 10 on the 2.05.10 pre booked may I add for my friends birthday. We arrived at 8pm and were seated and given a menu by some guy in a white demin jacket (which he did not take off the entire night because it was bloody freezing in there, wish I had brought my winter coat) so when handed the menu he states " take a look at the menu while your other guests arrive and then we'll take a stab at what we actually have.!" EH?

So the rest of our party arrives and some lady (waitress?) comes over with a note pad and stands there. I looked up at her and she asks if we are ready to order, to which I reply well what do you have? She looks at me stupid and says "have you not looked at the menus?" rude to say the least. So me and another friend say well he, who ever he was said you didnt have half the things. "OH right I didnt know that, am just helping out he doesnt usually open on a sunday!" "But you have a sunday dinner menu?!". So eventually we find out whats on offer and order.

Two of our party order a starter , cabbage and stilton soup. When it arrives at 9.15 the guy in white says "now dont worry those arent hairs in your soup they are cabbage fibres!" Ew what the hell are cabbage fibres? And even if they are real why would you say something like that? It completely put the people who were eating it off. But while they ate their hairy soup the rest of us were quite hungry so we asked the chick none waitress if we could have some bread for the table. 9.30 approaches and the man in white comes over and asked "you want ten things of bread for the table??!" Er no. We just wanted some bread just to keep everyone going please. 9.50 approaches... "Here you go guys we dont have any garlic bread!" (we did not ask for garlic bread) "But this is free!" to which he sets down a plate of half a loaf of hovis, actually no I think it was warburtons thicker slice. No not bread rolls, actual slices of bread. Well by this time we were all starving so that didnt last two mins. We were quite frustrated by this time to say the least and very hungry with no sign of our main meal! We wait and wait and then at 10.30 the man in white comes back over and says watch out for the plates they are piping hot... 10 mins later still no sign of this piping hot meal.... 5 mins after that it arrives, in the man in whites bare hand (not PIPING hot then). I had ordered the return of the mummy... chicken in sexy sauce it stated on the menu.... well for one it was cold, the sexy sauce was bisto with a skin on it and the veg was smash aunt bessys oven chips and canned veg! It was horrid (no pun intended) but yes I still ate it cos I was starving!

Two others of our party had order steaks medium rare which came out well done, my friend whose birthday it was complained about hers because she cant eat it like that, where as the other friend said nothing cos she didnt want it to be taken away from her (starving as well) So the man in white took it back to change it. 25 mins later we had all finished... well ate what we could because it was vile, and still no sign of my friends steak. So we called the guy over to cancel it to which he replied "Well hes makin it now!!" .... Yeah but everyone else is finished I dont want it she added. 15 mins after that the chef comes down with this steak and we all just look at him! "who ordered the steak?" Er NO we cancelled it. "oh but its here now!" Well we dont want it.

Enough was enough we were complaining and NOT paying for this shambles of a meal. The drinks yes because thats only right, but not the meal. But alas we ended up having a huge argument with this man in white. He was not knocking anything off the meal not even the steak, because we had all eaten our meals. To which i stated yes because it was 10.30 at night and we were starving and also it was not worth the money in the first place I could have made the same thing for £5! His answer to this was that we dont just pay for the food we pay for the fire alarms to be checked and maintenance. NO we pay for good food not your expenses he might as well have said yeah we make cheap food and over price it so we can have the windows washed. He also stated that he knew it wouldnt be our sort of thing when we walked through the door. Which really made me angry. Alot of our party are very alternative people which is why my friend chose the venue in the first place!

So as we refused to pay the bill he said he couldnt lower it and if we didnt pay the police would be involved. Which I was more then happy to have happen. But one of my friends is training to be a nurse so cant have any involvment with the police at all. He also said he wouldnt knock off my friends steak that she didnt eat because he had given her a £25 birthday cocktail. Sorry but it was two shots of sambuca and some cranberry juice to make it red. Not worth £25 at all. No cocktail is! After a very heated debate he knocked off the uneaten steak and £2 off the over steak that was well done but meant to be medium rare. After paying we stated that we would not be coming back and he had ruined my friends birthday. I have had better service at a wetherspoon and better food... Worst experience ever.
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Overall rating
Food 1 | Service 0 | Atmosphere 3 | Value for money 0
Tuesday, May 18, 2010

shocking service. I reserved a table for my birthday and when we got there two random people had been seated at our table after which i was told they would be joining us (it had been booked for 3 weeks). When the two ladies kindly moved to the end of the table so we could all be seated together, the restaurant owner stated that they must be very generous to move and said he hopes 'we havent pushed them out'.

When ordering the meal there was one set menu that we all paid £25 for even the people that didnt want dessert. He didnt accommodate for stock, some of my friends wanted steak and had to choose alternative options because the 'restaurant' only had 8 steaks in for a pre-booked party of 30. Most meals came with mash, and my friend (who doesnt like mash) was told that she would have to put up with it and couldnt change to chips because it would be too much for the one chef to cope with.

Some people didnt get change when ordering drinks, and we had to remind him on numerous occassions. Different prices were charged on drinks each time, and after having all this trouble, we were then accused of stealing his goblets (wine glasses). At which point i was told that its 'all my fault'. I have never in my life experienced such a blatant disregard for customer service and such poor quality dining. The Hellfire club owner is an extremely rude man. I would never recommend this resteraunt to anybody.
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Leonie Ferrer - View all reviews by this user
Overall rating
Food 6 | Service 0 | Atmosphere 4 | Value for money 1
Thursday, December 03, 2009