Sapporo Teppanyaki Restaurant

I would not recommend this restaurant to anyone. our table was booked for 9.30 and we did not sit down until a good 1hr and 20 minutes later. 6 of our party ordered the emperor banquet at £40 per head and 4 of us ordered seperate, a starter each and a meal each at £20 per head, we all received our starter at roughly the same time, however we then had to sit and wait while other members of our party were served very small amounts of their banquet whilst we were served up with a portion of potatos and a dollop of bad stir fry that was not even a childs portion.

1 hr later and freezing cold food on the plate, they then brought us a bowl of rice. when we eventually did get our food myself and my husband had eaten the cold veg because we were so hungry and then were insulted by being served 7 tiny peces of steak whilst i had 8 tiny pieces of lamb. Its the worst food i have ever been served up in a restaurant, by this time it was midnight, and other members of our party had started to complain along with myself, as all of the food on the banquet was not served up and one member had been given nothing and had eaten her rice because she was so hungry. complaining seemed to fall upon deaf ears and after much debate they knocked a tiny amount off the bill. It was just one big insult. one big rip off we actually went home starving. If this restaurant thinks it can live off the Teppanyaki name, then it needs to think again, because eventually word will spread, serve up bad food, give bad service then get a bad review. It is sad as we had all looked forward to eating, and a birthday meal was ruined.

We paid for our food because we were not after a free meal, we just wanted someone to apologise and even if they had offered a complimentary drink it would have made a little difference, but that did not happen. A whole lot of money for a whole lot of nothing.
Comment on this reader review

shaw
Overall rating
Food 1 | Service 1 | Atmosphere 3 | Value for money 0
Sunday, March 29, 2009