Gusto (Knutsford)

Please don't get me wrong, one or two waiters and waitresses were polite apoligetic etc but after booking a table 2 days prior we had to wait 30 mins, not a really big issue I thought.

We ordered Mussells which were not available, fair enough could happen to anyone.

We replaced this order in a rush with bread, not very exciting but a bit of a starter at least. We then waited a further 25 mins for the main after the bread had been taken away.

Just a AVERAGE retaurant I though, untill the penne carbonara arrived, well I know typically the Itallians like al dente with less sauce than pasta... but this was two teaspoons of sauce and undercooked pasta smothered in salt!

I did contemplate forcing this down as it was my step dads birthday but could not and sent it back. The waiter acknowledged this then after my family had half finished their meals (which I had picked at without a fork as the waiter had taken it away) a more senior member of staff offered us a compensatory meal. Not wanting to sit and eat alone I declined but noted the offer and was even more pleased when the offer of free deserts was made! Thats great I thought, my confidence in this establishment almost restored....

Until....The table who arrived much later had a plate full of mussells...I don't complain much as a rule but by now I was on a role, I asked the poor waiter if that table had pre ordered, he replied no, why? I asked why when we ordered way before them they had mussells which we were declined? The poor waiter had no answer and hurried off.

I'm not a dessert person but was touched by the offer of free desserts - its the principal - I ordered a glass of wine and my partner chose a drink whilst my family chose desserts. I, being the loud complainer, received my drink staight away. Although we heard a ruccous from the next table!?

Apparently Knutsford Gusto had gotten the bill wrong, well we chuckled at this and enjoyed the desserts, I enjoyed my wine but my fiancee had yet to receive his drink. By this time we just expected this. Untill our own bill arrived 20 minutes after we asked for it!!

Knutsford Gusto had charged us for the Mussells we had not had, the carbonnara I had sent back and the drink my partner never received! The waiter realised the errors, first when he saw my partner had not received the drink and the rest pointed out by my step dad!

I apologised for complaining as I felt the waiter had done his best and it is not in my nature to complain and this appalled me as I felt I was in the wrong for pointing out he errors of a bad restaurant!

I am disgusted by Gusto in Knutsford, there are many very good restaurants next door or across the road and I would gladly pay more to get a good meal and good night out rather the apolegetic staff to a poor kitchen with no ambience and stuck up culture, as I believe the main reason for my poor treatment was due to me turning up in my work clothes rather than a pretty cocktail dress.

I'm sorry Gusto in Knutsford if not all your clientelle are footballers wives some women actually work for a living!! But just you remember who earns their money and you can guarantee I won't be back and every business meeting I go to and every contact I meet will be advised the same!!
Comment on this reader review

Sadie routledge
Saturday, July 26, 2008