Stock

Totally agree, dined there last night, food was fantastic but service terrible, slow with a poor attitude.
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Overall rating
Food 9 | Service 2 | Atmosphere 7 | Value for money 7
Sunday, July 17, 2011

Great food but some of the rudest staff I have ever encountered. And the management are the worst for it. No complaint or criticism is welcomed or accepted and their telephone manner is just as bad.

Go there if you have appreciation of good food but a thick skin!
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B Robertson
Overall rating
Food 7 | Service 0 | Atmosphere 7 | Value for money 5
Friday, January 14, 2011

The service was not what i would expect from a restaurant, from having to ask 4 times for a wine and then wait for over an hour between the starter and the main course. As for the food, it was good, but nothing special.

Would i go back again- no
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Charles C
Overall rating
Food 5 | Service 2 | Atmosphere 5 | Value for money 4
Saturday, March 20, 2010

A party of 14 for a friends birthday booked and seated at 8pm on a busy Saturday night. No starters had arrived by 8.45 so I complained to the manager, and then complained again half an hour later when we were promised they were on their way. 'Two minutes' was the message, but after half an hour I went to the kitchen myself and there was no sign of our food. I was told this was a Saturday night, what do you expect. The manager said 'I have apologised 3 times what do you want me to do?' I explained that I expected one apology and then sorting out the problem.

After waiting for almost 2 hours without any food we walked out and went to Harvey Nichols which was fabulous, it's a shame we didn't go there first. Only book if you want to get 2 hours of free drinks, this is the worst place I have ever been. If I had the option it would have no stars!
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Nigel Dean
Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Monday, February 08, 2010

I visited Stock on Saturday 6th of Feb with a group of 6 friends and had the worst dining experience of my life.

I have read very bad reviews about Stock but decided to give them the benefit of the doubt because of the wonderful setting. I implore you to not waste your money at this establishment after our shocking experience.

Some of the waiting staff were extremely unprofessional forgetting orders, not clearing starter plates, not bringing wine lists and most worryingly being curt and rude whilst the wait for our food was intolerable.

We waited 60 minutes for starters and just before they arrived we were informed there was no pate and when they did arrive the Ravioli Neri was still cold/frozen. The mains arrived a further hour later.

Numerous complaints were made to the manager and owner who placed two bottle of house wine on our table but would not discount the bill for the long delays, mistakes, rudeness and general tardiness.

We paid the full £180 bill, tipped the one waiter (Leo) who tried to salvage the night £20 and they offered us free coffees.

A shameful example of how not to run a restaurant.
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cosgraved - View all reviews by this user
Overall rating
Food 5 | Service 0 | Atmosphere 0 | Value for money 0
Sunday, February 07, 2010

I have previously eaten some seriously good meals here but my last visit was extremely poor and I lefy without paying. Pushy head waiter then incredibly slow service. Small portions of overseasoned, overcooked and over priced food.

Has this changed hands?
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Andrea B
Overall rating
Food 0 | Service 2 | Atmosphere 4 | Value for money 0
Monday, August 17, 2009

Beautiful building, nice food but service terrible.

Waited far too long between courses.

Main course arrived but waited 15 minutes for the potatoes and veggies to arrive, ugh cold chicken.
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karen Millward - View all reviews by this user
Overall rating
Food 6 | Service 1 | Atmosphere 8 | Value for money 2
Saturday, July 18, 2009

Very disappointing, overpriced and overrated. Dined there on a Saturday night at 8pm, not particularly busy but we waited for the starter and main plates to be taken for 20 minutes. The waiter, when told this, seemed not to care. The duck I ordered was overcooked and they made it perfectly clear that they thought I was wrong in this opinion. Our complaints were completely ignored by the manager. Overall, I wouldn't go again and would definitely not recommend it. To top it off the bill came in as £102. I've had better at half the price.
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James
Overall rating
Food 4 | Service 2 | Atmosphere 6 | Value for money 1
Saturday, July 04, 2009

We came as a party of 12 to the Stock Restaurant yesterday to celebrate a birthday. The table was booked for 8.30pm. We sat down at our table at 9pm. Our starters were served at 10.10pm and our main course at 11.15pm.

Food: Had the food been hot when it arrived at the table (which it wasn’t, in particular the steaks, duck and chicken), it would certainly have been cold by the time the 2 waitresses served the whole table. This applied to both starters and main meals. My chicken livers were bitter and just off cold, the king prawn taglierini bland and dry.

Service: Extremely poor: 4 bottles of wine had been pre ordered for our table for our arrival. No one seemed to know about this and we were repeatedly given the wine list (though not offered ANY drink for the first 45 minutes after our arrival or any indication of the time delays) The door manager had a most unusual style of address in that she appeared not to acknowledge any conversation directed at her. The waits between ordering and food arriving were unacceptably long, despite the restaurant being only half full towards the end of the evening. Generally the staff seemed harassed, without care and disinterested if not downright rude. Starting our main course at 11.15pm at a table booked for 8.30pm was extremely disappointing not least as most of us were unable to eat it. A service charge of £29 was automatically added to the bill.

This was a special birthday celebrated with special friends and family and we were determined to enjoy our time together in the beautiful building, but the occasion was not helped in any way by our experience with the food and service at the Stock Restaurant.
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Overall rating
Food 1 | Service 1 | Atmosphere 2 | Value for money 1
Sunday, May 31, 2009

The restaurant is delightful and the service was fine. We were very disappointed with the food. The portions were huge and it seems they have opted for quantity rather than quality. 2 of our 4 mals were not cooked well and the other 2 were a disappointment due to how the ingredients were prepared.

Overall an expensive mistake.
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Rebecca Ward
Overall rating
Food 3 | Service 7 | Atmosphere 7 | Value for money 3
Monday, April 20, 2009